HP Deskjet 1000 Printer series - J110 - Unable to print

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Unable to print

Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:

1.

Check for error messages and resolve.

2.

Disconnect and reconnect the USB cable.

3.

Verify that the product is not paused or offline.

To verify that the product is not paused or offline

NOTE:

HP provides a Printer Diagnostic Utility that can automatically fix this

issue.

Click here to go online for more information

. Otherwise, follow the steps

below.

a

. Depending upon your operating system, do one of the following:

Windows 7

: From the Windows

Start

menu, click

Devices and Printers

.

Right-click the icon for your product and select

See what's printing

to open

the print queue.

Windows Vista

: From the Windows

Start

menu, click

Control Panel

, and

then click

Printers

. Double-click the icon for your product to open the print

queue.

Windows XP

: From the Windows

Start

menu, click

Control Panel

, and then

click

Printers and Faxes

. Double-click the icon for your product to open the

print queue.

b

. On the

Printer

menu, make sure there are no check marks next to

Pause

Printing

or

Use Printer Offline

.

c

. If you made any changes, try to print again.

4.

Verify that the product is set as the default printer.

To verify that the product is set as the default printer

NOTE:

HP provides a Printer Diagnostic Utility that can automatically fix this

issue.

Click here to go online for more information

. Otherwise, follow the steps

below.

a

. Depending upon your operating system, do one of the following:

Windows 7

: From the Windows

Start

menu, click

Devices and Printers

.

Windows Vista

: From the Windows

Start

menu, click

Control Panel

, and

then click

Printers

.

Windows XP

: From the Windows

Start

menu, click

Control Panel

, and then

click

Printers and Faxes

.

b

. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

Unable to print

31

Solve a problem

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c

. If the wrong product is set as the default printer, right-click the correct product and

select

Set as Default Printer

.

d

. Try using your product again.

5.

Restart the print spooler.

To restart the print spooler

NOTE:

HP provides a Printer Diagnostic Utility that can automatically fix this

issue.

Click here to go online for more information

. Otherwise, follow the steps

below.

a

. Depending upon your operating system, do one of the following:

Windows 7

From the Windows

Start

menu, click

Control Panel

,

System and Security

,

and then

Administrative Tools

.

Double-click

Services

.

Right-click the

Print Spooler

, and then click

Properties

.

On the

General

tab, next to

Startup type

, make sure that

Automatic

is

selected.

If the service is not already running, under

Service status

, click

Start

, and

then click

OK

.

Windows Vista

From the Windows

Start

menu, click

Control Panel

,

System and

Maintenance

,

Administrative Tools

.

Double-click

Services

.

Right-click the

Print Spooler service

, and then click

Properties

.

On the

General

tab, next to

Startup type

, make sure that

Automatic

is

selected.

If the service is not already running, under

Service status

, click

Start

, and

then click

OK

.

Windows XP

From the Windows

Start

menu, right click

My Computer

.

Click

Manage

, and then click

Services and Applications

.

Double-click

Services

, and then select

Print Spooler

.

Right-click

Print Spooler

, and click

Restart

to restart the service.

b

. Make sure the correct product is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c

. If the wrong product is set as the default printer, right-click the correct product and

select

Set as Default Printer

.

d

. Try using your product again.

6.

Restart the computer.

Chapter 6

32

Solve a problem

Solve a problem

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7.

Clear the print queue

To clear the print queue

NOTE:

HP provides a Printer Diagnostic Utility that can automatically fix this

issue.

Click here to go online for more information

. Otherwise, follow the steps

below.

a

. Depending upon your operating system, do one of the following:

Windows 7

: From the Windows

Start

menu, click

Devices and Printers

.

Right-click the icon for your product and select

See what's printing

to open

the print queue.

Windows Vista

: From the Windows

Start

menu, click

Control Panel

, and

then click

Printers

. Double-click the icon for your product to open the print

queue.

Windows XP

: From the Windows

Start

menu, click

Control Panel

, and then

click

Printers and Faxes

. Double-click the icon for your product to open the

print queue.

b

. On the

Printer

menu, click

Cancel all documents

or

Purge Print Document

,

and then click

Yes

to confirm.

c

. If there are still documents in the queue, restart the computer and try printing

again after the computer has restarted.

d

. Check the print queue again to make sure it is clear, and then try to print again.

If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.

8.

Reset the printer

To reset the printer
a

. Turn off the product.

b

. Unplug the power cord.

c

. Wait a minute, then plug the power cord back in.

d

. Turn on the product.

If the above solutions do not resolve the problem,

click here for more online

troubleshooting

.

Clear the print carriage

Remove any objects, such as paper, that are blocking the print carriage.

NOTE:

Do not use any tools or other devices to remove jammed paper. Always use

caution when removing jammed paper from inside the product.

Click here to go online for more information

.

Clear the print carriage

33

Solve a problem

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Print cartridge may be defective

To determine if a cartridge is defective do the following:

1.

Remove black cartridge and then close cartridge door.

2.

Try printing a document.

3.

If you get the defective cartridge message again and the

On

button light blinks quickly,

the tri-color cartridge should be replaced. If the

On

light does not blink, replace the

black cartridge.

4.

Close cartridge door.

5.

Try printing a document.

6.

If you are still seeing the defective cartridge error message, replace the black
cartridge.

Prepare the trays

Open output tray

Output tray must be open to begin printing.

Close cartridge door

Cartridge door must be closed to begin printing.

Click here to go online for more information

.

Chapter 6

34

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Solve a problem