Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
. Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
Right-click the icon for your product and select
See what's printing
to open
the print queue.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
. Double-click the icon for your product to open the print
queue.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
. Double-click the icon for your product to open the
print queue.
b
. On the
Printer
menu, make sure there are no check marks next to
Pause
Printing
or
Use Printer Offline
.
c
. If you made any changes, try to print again.
4.
Verify that the product is set as the default printer.
To verify that the product is set as the default printer
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
. Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
.
b
. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
Unable to print
31
Solve a problem
c
. If the wrong product is set as the default printer, right-click the correct product and
select
Set as Default Printer
.
d
. Try using your product again.
5.
Restart the print spooler.
To restart the print spooler
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
. Depending upon your operating system, do one of the following:
Windows 7
•
From the Windows
Start
menu, click
Control Panel
,
System and Security
,
and then
Administrative Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is
selected.
•
If the service is not already running, under
Service status
, click
Start
, and
then click
OK
.
Windows Vista
•
From the Windows
Start
menu, click
Control Panel
,
System and
Maintenance
,
Administrative Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler service
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is
selected.
•
If the service is not already running, under
Service status
, click
Start
, and
then click
OK
.
Windows XP
•
From the Windows
Start
menu, right click
My Computer
.
•
Click
Manage
, and then click
Services and Applications
.
•
Double-click
Services
, and then select
Print Spooler
.
•
Right-click
Print Spooler
, and click
Restart
to restart the service.
b
. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
. If the wrong product is set as the default printer, right-click the correct product and
select
Set as Default Printer
.
d
. Try using your product again.
6.
Restart the computer.
Chapter 6
32
Solve a problem
Solve a problem
7.
Clear the print queue
To clear the print queue
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
. Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
Right-click the icon for your product and select
See what's printing
to open
the print queue.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
. Double-click the icon for your product to open the print
queue.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
. Double-click the icon for your product to open the
print queue.
b
. On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
,
and then click
Yes
to confirm.
c
. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
d
. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
8.
Reset the printer
To reset the printer
a
. Turn off the product.
b
. Unplug the power cord.
c
. Wait a minute, then plug the power cord back in.
d
. Turn on the product.
If the above solutions do not resolve the problem,
click here for more online
troubleshooting
.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:
Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the product.
Click here to go online for more information
.
Clear the print carriage
33
Solve a problem
Print cartridge may be defective
To determine if a cartridge is defective do the following:
1.
Remove black cartridge and then close cartridge door.
2.
Try printing a document.
3.
If you get the defective cartridge message again and the
On
button light blinks quickly,
the tri-color cartridge should be replaced. If the
On
light does not blink, replace the
black cartridge.
4.
Close cartridge door.
5.
Try printing a document.
6.
If you are still seeing the defective cartridge error message, replace the black
cartridge.
Prepare the trays
Open output tray
▲
Output tray must be open to begin printing.
Close cartridge door
▲
Cartridge door must be closed to begin printing.
Click here to go online for more information
.
Chapter 6
34
Solve a problem
Solve a problem